In order to fully satisfy all our customers, we have established a quality charter house inspired by ISO 9001 and HACCP.

PRODUCTION

For products manufactured by us, our staff is trained in hygiene and we check regularly the implementation of the rules.
 
We have also established a system of traceability of the house of Stevia from raw materials to shipment.

In the same vein, the products we do not manufacture ourselves are given to suppliers who have been carefully selected after site visits to production to guarantee product quality.

STORAGE AND SHIPPING

For storage, our products are stored within our institution, in a cool, dry place.

Next shipment, we carry ourselves in making your packages with the utmost care. Each product is packaged carefully so as not to suffer any damage during transport to your place of delivery.

Orders received before noon are shipped within 48 hours maximum, except for breach of any of the products ordered.

Note that when you register your order, you can add comments to be taken into account when preparing your order, such as desired date of receipt of the order.

CUSTOMER SERVICE

Finally, we are available by calling 02 35 48 46 78 Monday to Friday from 8:30 a.m. to 6:30 p.m. at the cost of a local call (no call premium rate with us). One of our trained staff will answer all your questions. You also can ask us your questions by mail by clicking on "contact us" at the bottom of the page. A response will be made as soon as possible.

CONTINUOUS IMPROVEMENT

In an effort to constantly improve the quality of our products, we pay particular attention to feedback from our customers.

If, despite all the attention we pay to the manufacture of our products, packaging, and shipping, one of our products do not give complete satisfaction, we thank you in advance for us know by phone or by mail, taking care to recall the batch number of the product concerned.